Reference

How We Handle Your Data

We keep this page focused on one thing: how y02 collects, uses and stores the data tied to your account, device and payments.

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y02 How We Handle Your Data
HELP CHANNELS

Three Ways To Reach Us

If you want to exercise a privacy right, the fastest path is the privacy inbox linked to your account.

Privacy inbox Email [email protected] to ask what we hold, correct data, or raise a deletion request. We check identity before changes and usually reply within two working days.
Account form Use the contact form from your signed-in account if you want your request tied to the same email and phone number. It helps us match the right profile faster.
Written request If local law asks for a written request, send it from the address linked to your account and we will route it to the privacy team for handling.
DATA CONTROL MAP

How We Handle Data

We use a small set of data controls so the policy stays easy to follow. Session cookies help you stay signed in, security logs help us spot unusual access, and transaction records…

Data use

We collect the details needed to open and run your account, confirm payment status and answer support requests. We do not add extra fields that we cannot explain on this page, and we limit access inside our team.

Cookie choice

Cookies help remember your session, language choice and security state. You can clear them in your browser, but some parts of the account flow may ask you to sign in again or repeat a verification step.

Account security

We use password checks, login logs and device markers to spot unusual access. If a password or phone number changes, we may ask for another verification step before we let sensitive settings move.

Retention

We keep account and payment records only for the time needed for support, security, disputes and legal duties. After that period, we delete them or separate them from direct identifiers where our process allows.

Request changes

If you need a correction, deletion or copy request, write to the privacy contact from the email linked to your account. We verify the request first, then act within the time allowed by local law.

Local rights

Where local law gives you extra rights, we follow that rule for your account in India. If a request can be partly satisfied, we explain what we can change, what we must keep and why.

Privacy Questions for Your Account

These questions cover the most common privacy points: what we keep, why we keep it, how cookies work and how you can ask for a change. If your account is active, we may need to confirm your identity before we share data or alter records. The aim is simple: keep the policy readable and the request path clear.

We collect the details needed for account setup, sign-in, payment checks, device security and support. That can include your email, phone number, cookie data, login logs and the payment trail linked to UPI, Paytm, PhonePe or Google Pay.

Cookies help remember your session, keep the page on the right language setting and support account security. Some are needed for core functions, while others help us understand whether a page is loading as expected.

Payment records let us confirm transfers, match funds to the right account and handle disputes. We keep only the details needed for those tasks and for any legal duty that applies in India or another permitted region.

Yes. Send the request through the privacy inbox or the signed-in contact form, and we will verify the account before acting. Where local law allows, we will correct or delete the data you point out.

We keep data only as long as we need it for support, security, payment checks, disputes and legal duties. After that, we delete it or separate it from direct identifiers where our process and law allow.

Use [email protected] for the fastest route, or send a signed-in form request if you want the thread linked to your account. We may ask for a short identity check before we make changes.

Yes. If local law requires extra checks, a different retention period or a written request, we follow that rule. We will tell you what we can do, what we must keep and the reason for each step.

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