Reference

Legal Terms That Protect Your Account

At y02, our legal framework is written to be read — not buried in jargon.

Privacy & Data PolicyAccount TermsCookie DisclosureJurisdiction NoticeContact Your Rights
y02 Legal Terms That Protect Your Account
LEGAL CONTACT PATHS

Reach Us on Any Policy Matter

If you have a question about your rights under our legal terms, or you want to request a change to how we hold your data, our support team handles legal queries through…

Email Support Send your legal or privacy query to our support address listed on y02.club. We acknowledge receipt within 24 hours and aim to resolve data-related requests within 48 hours on business days.
Live Chat Open the chat widget on any page at y02.club to speak with our support team directly. For legal queries, ask to be transferred to the accounts and compliance team for faster handling.
Account Dashboard Log in and navigate to your account settings to submit a formal data-access or deletion request. Requests submitted here are logged automatically and tracked against our stated response window.
ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Access

Your account security and privacy are managed through a combination of technical controls and clearly documented policies.

Data Collection

We collect only the data needed to operate your account — name, contact details, and payment method identifiers such as your UPI handle or Paytm-linked number. We do not collect data beyond what account function requires.

Cookie Policy

y02 uses session cookies for login continuity and analytical cookies to understand which lobby sections you visit most. You can adjust cookie preferences from the settings menu at the bottom of any page on y02.club.

Account Security

Accounts are protected with password hashing and optional two-factor authentication via your registered mobile number. Any login from an unrecognised device triggers an email alert to your registered address.

Data Retention

We retain account data for as long as your account remains active and for the minimum period required by applicable law after closure. Once the retention window closes, your personal data is deleted from our live systems.

Who to Contact

For all data and privacy matters, contact our designated privacy contact through the email listed on y02.club. For urgent account-access concerns, the live chat channel is monitored around the clock.

Requesting Changes

You can request correction, export, or deletion of your personal data at any time via the account dashboard or by emailing support. We process all such requests in line with the rights available under applicable local law.

Legal FAQs for Your y02 Account

These are the questions we receive most often about how our legal terms affect your account, your data, and your rights. If your question is not covered here, our support team is reachable via live chat or email at y02.club.

We collect your name, email address, mobile number, and the payment identifiers you use — such as a UPI ID or Paytm-linked number. We collect only what is necessary to run your account and process your chosen transactions.

Yes. Log in, go to your account settings, and submit a data-export request. We will compile and send your data to your registered email address within the timeframe required by applicable local law, typically within 30 days.

Submit a deletion request through the account dashboard or email our support team directly. Once we verify your identity, we will close the account and remove your personal data after the minimum legal retention period has passed.

We share data only with the payment processors needed to complete your UPI, Paytm, or PhonePe transactions, and with service providers who operate strictly under our data-handling terms. We do not sell your data to any third party.

Access and eligibility depend on local law and are available where local law permits. For accounts accessed from India, the applicable legal framework is determined by Indian regulations in force at the time of your account activity.

We send an email to your registered address before any material change takes effect. The updated document also carries a revision date at the bottom, so you can see exactly which version applies to your account at any given time.

We use session cookies for login continuity and analytical cookies to understand lobby usage. You can review and adjust your cookie preferences at any time via the settings link at the bottom of each page on y02.club.